Does Kickstarter make sure that you get the entire amount?
Backerkit will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that campaign, the ending amount will never be the complete total, which jeopardizes everyone’s orders. You are HURTING the campaign and its backers by not cancelling before the campaign ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Backerkit campaign for you. <3
Last updated: March 03, 2024 22:43
Will you have extras in your Etsy shop?
I will try to have anything that is left from fulfillment available. The Backerkit campaign takes priority and pins will not be listed until the last pin is shipped off.
Last updated: March 03, 2024 22:45
Am I charged for VATs upfront?
No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
Last updated: March 03, 2024 22:45
What size will the pins be?
The main Wabbit Pins to be unlocked are at least 2.4” inches (76.2mm)
Last updated: March 03, 2024 22:46
I need to change my address, I just moved.
No worries! If you need to change your address, while pins are in production, you are more than welcome to make updates! You can follow the link back through your survey and make the updates. I will lock addresses around the beginning of September, but I can give you a better update once I hear that the pins are ready. I will give you 48 hrs before locking.
Last updated: March 03, 2024 22:48
Will you send us regular updates?
Yes! I love show and tell! As soon as I have photos and updates, I’ll announce them via Backerkit.
Last updated: March 03, 2024 22:48
Do you do refunds?
Once the orders go out May 20th, there are no refunds. Funds will go to the purchase of supplies and pins.
Last updated: March 03, 2024 22:51
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
Does Backerkit make sure that you get the entire amount?
Backerkit will do their best to remind backers to update their payment methods if they are not able to collect the amount at the end, but they are not going to replace the amount that has been lost from failed transactions for us. That is not their job or their position to do so. We rely heavily on backers to fulfill what they promised, which is to complete the payment. We can only go by your word, and once the timer ends for that campaign, the ending amount will never be the complete total, which jeopardizes everyone’s orders. You are HURTING the campaign and its backers by not cancelling before the campaign ends if you do not have the intention of fulfilling the pledge. Please do not join, if this is not the Backerkit campaign for you. <3
Last updated: April 29, 2024 14:00
Will you have extras in your shop?
I will try to have anything that is left from fulfillment available. The Backerkit campaign takes priority and pins will not be listed until the last pin is shipped off.
Last updated: April 29, 2024 14:00
Am I charged for VATs upfront?
No. Your payment is strictly for your items, and the shipping. VAT will be paid by you once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
Last updated: April 29, 2024 14:00
What size will the pins be?
The main Wabbit Pins to be unlocked are at least 2.4” inches (76.2mm)
Last updated: April 29, 2024 14:00
I need to change my address, I just moved.
No worries! If you need to change your address, while pins are in production, you are more than welcome to make updates! You can follow the link back through your survey and make the updates. I will lock addresses around the beginning of September, but I can give you a better update once I hear that the pins are ready. I will give you 48 hrs before locking.
Last updated: April 29, 2024 14:01
Do you do refunds?
Once the orders go out May 20th, there are no refunds. Funds will go to the purchase of supplies and pins.
Last updated: April 29, 2024 14:01
Current Estimated Shipping Date: September 2024
Last Updated At: 04/29/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.